Create a Great Customer Experience … not Just Service
It is easy to overlook customer service as an entrepreneur. Once we’ve tackled team building, book keeping, scheduling, product building and somehow finding five minutes of free time to enjoy for ourselves our customers can go somewhat unnoticed.
But, as is most often the case, if it weren’t for our customers all these other things would be null-and-void because we wouldn’t be in business at all.
Unless you live on a secluded island, it’s likely that you experienced a variety of customer service every day – at the bank, in the post office, at the grocery store.